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Terms & Conditions

Last updated: January 2025

1. Bookings and Confirmation

A booking is confirmed upon receipt of the advance deposit as agreed during planning. The balance is due before or on the date of departure unless otherwise stated. Verbal commitments are not binding; confirmation is via written communication (email or WhatsApp).

2. Cancellations and Refunds

Cancellations must be notified in writing. Refund policy depends on how many days before departure the cancellation is received:

  • 30+ days before departure: full refund minus processing fees
  • 15–29 days: 50% refund
  • 7–14 days: 25% refund
  • Less than 7 days: no refund

Non-refundable components (certain permits, some hotel bookings) are excluded from the above and communicated at the time of booking.

3. Changes to Itinerary

We reserve the right to modify itineraries due to weather, road conditions, permit delays or other factors beyond our control. We will always substitute with an equivalent experience and inform you promptly.

4. Travel Insurance

Travel insurance is strongly recommended for all trips, particularly to Arunachal Pradesh, Sikkim and other mountainous regions. We do not include insurance in our packages; you should arrange this independently.

5. Liability

Anand Northeast Tours & Travel acts as an agent for hotels, transport providers and guides. We are not liable for loss, injury or damage arising from the acts or omissions of third-party suppliers, natural events or force majeure.

6. Permits and Documentation

Travellers are responsible for carrying valid identification documents. We assist with permit applications where stated, but we are not responsible for permit rejections or delays due to government policy changes.

7. Governing Law

These terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of the courts in Guwahati, Assam.

8. Contact

For any queries regarding these terms, contact us at support@anandtour.in or call +91 86380 89062.